How we check reviews
Reviews are published only after a person has read them. Nothing appears on the site automatically, and the rules below apply to every review in the same way, whether it praises a product or criticises it.
Verified buyer label
The label Verified buyer is shown only when the reviewer's e-mail address matches an order for that same product in the shop. A purchase of another product does not count. Reviews without a matching order are still published, but without the label, so the two kinds can be told apart at a glance.
Positive and negative reviews
Both are published. The content is not edited. Only three things are removed: personal data, offensive words, and statements about treating or preventing diseases, because food supplement law does not allow them. When such a statement is removed, the rest of the review stays as written.
Replies to criticism
Critical reviews receive a public reply from the shop, placed where other readers can see it.
No payment for reviews
Reviews are not paid for, and no discounts are offered in exchange for them. A review is therefore not a trade for money or for a lower price.
How a review is submitted
A review is sent through the contact form and published after moderation.
Why disease statements are removed
Food supplements are not medicines, so their descriptions and reviews may not claim that they treat or prevent a disease. The statement is removed whether the review is positive or negative.
What the label tells a reader
A review with the label is tied to an order for the product in the shop. A review without it was still read by a person before publication, but the shop has no matching order for it.
Critical reviews are published on the same terms as positive ones.
Related pages: editorial policy, about us and contacts.