Shipping policy

Where we deliver

Orders are delivered in Lithuania, Latvia and Estonia by DPD: to DPD Pickup points and parcel lockers, or by courier to a home address. The delivery method is chosen at checkout.

What it costs

The delivery price depends on the country and the method, and it is shown in the cart before payment. Delivery is free on orders from €49.

How long it takes

Orders ship from our partner's warehouse in the European Union (Poland). A parcel usually arrives within 4–7 business days of payment. Once an order ships, a tracking link is sent by email. The goods travel within the EU, so there is no customs duty or import VAT to pay on delivery.

Delayed or damaged parcels

If a parcel has not arrived within 7 business days or the packaging is damaged, write to info@nordroot.eu with the order number. Photograph damaged packaging before collecting it and report the damage as soon as possible, ideally within 3 business days. We sort it out with the courier.

Parcels that are not collected

A pickup point or locker holds the parcel for the period set by DPD, after which it goes back to the sender. In that case we refund the price of the goods minus the actual shipping costs.

Seller

NordRoot.EU, company code 305997233, VAT number LT100016855210
V. Nagevičiaus g. 3, Vilnius, Lithuania
Email: info@nordroot.eu · Phone: +370 623 40 995