Refund policy
14-day right of withdrawal
A customer who is a consumer may withdraw from the purchase within 14 days of receiving the goods without giving a reason. An email to info@nordroot.eu or the model withdrawal form below is enough.
Which products can be returned
Food supplements are sealed goods that cannot be returned for health protection and hygiene reasons once the protective seal or packaging has been opened after delivery (Article 16(e) of Directive 2011/83/EU). Only unopened packs with intact seals can be returned.
How to return
- Within 14 days of receipt, write to info@nordroot.eu with the order number and the items being returned.
- We reply with the return address and instructions.
- The goods are sent back within 14 days of the withdrawal notice.
Return costs
The customer pays for return shipping, except where the wrong, damaged or faulty item was received.
Refunds
Refunds are made within 14 days of receiving the withdrawal notice, using the same payment method. We may wait until the goods are back or proof of dispatch is provided. The original delivery cost is refunded as well, up to the price of the cheapest delivery method we offer.
Faulty, wrong or expired items
If an item arrives damaged, faulty, expired or wrong, or something is missing, write to info@nordroot.eu with a photo. We replace the item or refund it and cover the shipping. Statutory consumer rights for non-conforming goods are not limited by this procedure.
Model withdrawal form
To: NordRoot.EU, V. Nagevičiaus g. 3, Vilnius, Lithuania, info@nordroot.eu
I hereby give notice that I withdraw from my contract of sale of the following goods: ____
Order number: ____
Ordered on / received on: ____
Name: ____
Address: ____
Date: ____
Seller
NordRoot.EU, company code 305997233, VAT number LT100016855210
V. Nagevičiaus g. 3, Vilnius, Lithuania
Email: info@nordroot.eu · Phone: +370 623 40 995